Privacy Policy – Fanoos Jo

Last updated: September 2026

At Fanoos Jo, we attach great importance to user privacy, and we are committed to handling personal data responsibly and transparently, and taking appropriate measures to protect it from unauthorized use or access.

This privacy policy explains how information related to users and visitors of the Fanoos Jo website is collected, how it is used and protected, and the rights available to users regarding their data.

First: Information We Collect

We may collect some information when you use the site or benefit from its services, which may include:

• Personal Information: such as name, phone number, email address, and address when needed to provide a service or fulfill an order.
• Account Information: If you create an account on the site, the data necessary to create and manage the account may be collected.
• Order and Transaction Information: Such as details of services or products ordered, order date, and value.
• Payment Information: Payment data may be processed through accredited and secure electronic payment service providers. We do not retain full bank card details on our systems unless it is necessary and permitted by applicable regulations.
• Technical Data: such as device type, operating system, browser, Internet Protocol (IP) address, pages visited, and data on usage and interaction with the site.
• Cookies: We may use cookies and similar technologies to improve site performance, personalise user experience, and analyse traffic.

Second: How We Use Information

We use the information collected for legitimate purposes related to the operation of the site and the provision of its services, including:

• Providing services and products and fulfilling orders.
• Creating and managing accounts where available.
• Communicating with the user regarding orders, inquiries, and services.
• Improving site performance and developing its content and services.
• Analysing site usage to understand visitor needs and improve their experience.
• Detecting and preventing fraud attempts or misuse.
• Protecting the security of the site, systems, and users.
• Sending notifications or marketing messages, where permitted, providing a suitable means to opt-out of marketing messages.

Third: Data Protection

We take appropriate technical and organisational measures to help protect personal data from:

• Unauthorised access.
• Unlawful use or disclosure.
• Unauthorised modification or destruction.
• Loss or misuse.

However, no electronic transfer or storage of data can be guaranteed to be 100% secure. Therefore, we advise users to take appropriate precautions to protect their login and account details.

Fourth: Sharing Information with Third Parties

We do not sell or rent users' personal data.

Some information may be shared, when necessary, with specific parties for the purposes of operating the site and providing services, such as:

• Hosting and technical infrastructure service providers.
• Online payment service providers.
• Technical and analytical service providers.
• Parties who assist in fulfilling orders or providing requested services.
• Competent governmental or official authorities, when disclosure is required by law or applicable legal proceedings.

In cases where external service providers are used, we seek to deal with trusted entities and take appropriate measures to protect information.

Fifth: Cookies

The Fanoos Jo website may use cookies and similar technologies for the purpose of:

• Ensuring that some website functions operate correctly.
• Remembering some user preferences.
• Improving the speed and performance of the website.
• Measuring and analysing visits and usage.
• Improving the content and services provided to users.

Users can control cookies through their browser settings, noting that disabling some may affect certain website functions.

Sixth: External Links

The Fanoos Jo website may contain links to external websites or platforms.

We are not responsible for the privacy policies or data protection practices of these websites, and therefore we advise users to review the privacy policy of any external website before providing it with any personal information.

Seventh: User Rights

Depending on the nature of the data, applicable systems, and laws, users have the right to request:

• To know the personal data we hold about them.
• Correction or updating of inaccurate data.
• Requesting the deletion of data, where legally and technically feasible.
• Objecting to certain uses of data, where available.
• To stop receiving marketing messages.
• To contact us with any inquiries regarding privacy or personal data.

We may request verification of the applicant's identity before fulfilling certain requests for access, modification, or deletion, in order to protect data security.

Eighth: Data Retention

We retain personal data for the period necessary to achieve the purposes for which it was collected, or for the period required by legal, accounting, or operational obligations, after which it is deleted, anonymised, or destroyed by appropriate methods where feasible.

Ninth: Children's Privacy

The site does not aim to intentionally collect personal data from children under the legal age.

If we become aware that personal data has been collected from a child without obtaining the legally required consents, we will take appropriate measures to address the issue and delete the data where possible.

Tenth: Privacy Policy Update

We may update this Privacy Policy from time to time to reflect changes in the site's services or legal or technical developments.

Any updates will be posted on this page, with the "Last Updated" date above being modified.

Users are advised to review this page periodically for any changes.

Eleventh: Contact Us

If you have any inquiries or requests regarding the Privacy Policy or your personal data, you can contact the management of Fanoos Jo through the official contact methods available on the site.

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Return and Exchange Policy – Fanoos Jo

Last updated: September 2026

In order to provide a clear and reliable experience for users and customers, this policy outlines the terms related to returns, exchanges, and refunds for services or products offered through Fanoos Jo.

The possibility of return or exchange varies depending on the nature of the product or service and how it is provided.

First: Physical Products

If the order relates to a returnable physical product, the user can request a return under the following conditions:

• Submit the return request within 7 days of receiving the product, unless otherwise stated on the product page.
• The product must be in its original condition.
• The product must not have been used or damaged.
• Return the product with its original packaging and accessories, if available.
• Provide the purchase invoice or proof of purchase.

The return policy does not cover products that are inherently non-returnable, or products that have been opened or used if this prevents their resale, according to the nature of the product and applicable regulations.

Second: Exchange Cases

Product replacement can be requested in cases that include, depending on the nature of the request:

• The product arrives damaged or defective.
• Receiving a product different from the one ordered.
• An error in order fulfilment on our part.

If it is proven that the error or damage is due to order fulfilment or shipping, Fanoos Jo shall bear the costs of replacement or shipping associated with the processing, as applicable.

Thirdly: Refunds

If the return is approved, the refund will be issued according to the payment method used in the purchase, or by the method agreed upon depending on the nature of the transaction.

Any actual and non-refundable costs or fees incurred may be deducted, if they apply to the order and were previously communicated to the user.

The time it takes for the refund to arrive varies depending on the bank or e-payment company used.

Fourthly: Digital and Electronic Services

Due to the nature of digital products and services, the possibility of return or refund depends on whether:

• The service has been activated.
• The digital content or product has been delivered.
• The service has begun to be rendered.
• The product or license has been used.
• Part of the agreed work has been completed.

Once the digital product is delivered or activated, or the service execution begins, a full refund may not be possible, depending on the nature of the service and the terms stated at the time of purchase.

Fifthly: Software and Technical Services

For programming services, website development, applications, design, hosting, or other technical services:

• The service can be cancelled before its execution begins, according to the order terms.
• If the execution of the project has commenced, the value of the work or stages completed up to the date of cancellation may be charged.
• If the agreed project or stage has been delivered and accepted by the client, a refund for the completed work will only be available in cases required by the agreement or law.
• Modifications are handled according to the scope of work agreed upon when purchasing the service.

Sixthly: Media, Advertising, and Marketing Services

For advertising, marketing, media services, or content production:

• The value of work that has been actually performed or booked after the commencement of service delivery cannot be refunded.
• In case of service cancellation before commencement, the refund request will be studied according to the nature of the service and the costs incurred.
• Any work, bookings, or services performed for the customer will have their value calculated when determining the refundable amount, if any.

Seventh: Unreceived Orders

In case the customer refuses to receive the order or delivery is impossible due to incorrect information or the customer's unavailability for receipt, actual shipping or re-shipping costs may be charged according to the nature of the order.

Eighth: Method of Submitting a Return or Exchange Request

To submit a return or exchange request, you must contact Fanoos Jo management through the official communication channels on the website, providing us with the necessary information, such as:

• Order number.
• Customer name.
• Product or service details.
• Reason for return or exchange request.
• Product photos, if necessary, to prove damage or defect.

The request will be reviewed, and the customer will be informed of the decision and the required procedures.

Ninth: Cases Where the Request May Be Rejected

Fanoos Jo reserves the right to reject a return or exchange request in the event of:

• Expiration of the specified period for submitting the request.
• The product being used or damaged in a way that prevents its resale.
• Lack of proof of purchase.
• Violation of the return and exchange terms.
• The product or service being from categories that are inherently non-returnable.
• Delivery or activation of a digital product or commencement of service execution, provided that the nature of the service prevents refund.

These provisions shall be applied taking into account the rights granted to the consumer by law.

Tenth: Modification of the Return and Exchange Policy

Fanoos Jo reserves the right to update or modify this policy from time to time to suit the nature of the services and products offered, or any regulatory or legal changes.

The updated version will be published on this page, and the last updated date indicated at the top of the policy will be considered.